Sutton Florist

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Reviews

• Barbara Richardson

  Oct, 15 2018
  ★ ☆ ☆ ☆ ☆
  I ordered flowers for my daughter's birthday. Three days earlier she had surgery so I figured I would send her a nice bouquet of flowers to cheer her up since she was going to be home for a while. The flowers were supposed to be delivered on her birthday, she waited and waited but no delivery that day. The next day I continued to follow up on why there was no delivery. After speaking numerous times to the store that placed the order, they were very helpful in trying to get some answers for me as they knew that this was very important to me and my daughter. They said that they received a confirmation that they were delivered, but my daughter did not get them. I then called the sutton florist on Morris Ave. in Bronx, New York. After placing me on hold for 15 minutes, never to pick up the phone. I hung up and called back to be placed on hold for another 10-15 minutes, finally a lady came on the line and said her name was Margaret or Mildred. I gave her my name and started to explain the reason for the call, before I finished she interrupted and replied, you did not place the order at this location, you need to call the store that has your money, and then immediately hung up with a loud click. I then called FTD flower delivery and explained the situation to them as to which they said they they would send the florist a message and ask them to upgrade the order. Meanwhile the store that placed the order was still trying to get answers calling sutton florist in Bronx. They told them that they would be delivered within the hour. That was around 9am. Finally no delivery by 4 pm, I called the store that placed the order and asked them to just cancel the order and refund my money, they agreed to do just that without a problem. Finally around 5:15 the flowers were delivered by a dirty, unkept, shady looking character, that she was hesitant and afraid to open the door unto. The bouquet of flowers were nothing like what was ordered, but looked like a bunch of leftover stems from Valentine's Day, not even arranged well but just stuck in a vase that did not contain the ribbon bow. This simple gesture of love turned into a nightmare from hell. They had the apt number and phone number to call but never did. This florist should be OUT of BUSINESS. Their customer service is rude, uncaring, and unwilling to please the customer. I will NEVER do business with this florist again. Be warned take your business elsewhere. SUTTON FLORIST stinks. Save yourself the stress. Never again.
  
  Barbara Richardson

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